QUALITY EVALUATION LABORATORY, SPICES BOARD


CUSTOMER SATISFACTION ASSESSMENT FORM YEAR 2015

MEASUREMENT ATTRIBUTES

Please mark the location of the laboratory assessed
Please select any of the Labs
Excellent Good Satisfactory Unsatisfactory

1) Service Quality
Please select any of the values for Service Quality
Before time On time Delay Excessive delay (>3 days)

2) On time delivery
Please select any of the values for On time Delivery
No complaint Occasional Frequent complaints Excessive

3) Complaints level
Please select any of the values for On time Delivery for Complaints Level
Excellent Good Satisfactory Unsatisfactory

4) Customer support
Please select any of the values for On time Delivery for Customer support
Excellent Good Satisfactory Unsatisfactory

5) Response to queries
Please select any of the values for On time Delivery for Response to queries
Yes No

6) Any other parameter to be included
Comments on format of Analytical Report :
Over all comments on the service provided by the laboratory :
Suggestions if any :
Customer Name & Designation :
Please enter the customer name & designation
Company Name :
Please enter the company name
Place :
Please enter the place